Privacy Policy 21cuci — Protection of Your Personal Data

1. Introduction

This Privacy Policy describes how 21cuci ("we", "the platform", or "the company") collects, stores, uses, and protects your personal information when you use our platform, including the website at 21cuci.pro and the 21cuci mobile app.

We understand that privacy is something Malaysian users value deeply. In today's digital age, concerns about the misuse of personal data are entirely valid. That's why we've written this policy in clear, transparent language — not a complex legal document, but an explanation you can actually read and understand.

By using the 21cuci platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of it, you are advised not to continue using our platform.

2. Personal Data We Collect

We collect your personal information in several different situations. Below are the categories of data we collect and the purposes they serve:

3. How We Use Your Data

21cuci uses your personal data only for legitimate and necessary purposes. We do not use your data for any purpose you have not consented to. The following are the primary purposes for data use:

• Processing account registration, login, and identity verification (KYC) to ensure your account's security.
• Processing deposits and withdrawals accurately and promptly to your bank account or e-wallet.
• Enabling you to access all games and services within the 21cuci platform.
• Detecting and preventing fraud, money laundering, account abuse, and other security threats.
• Complying with applicable legal and regulatory obligations, including financial compliance requirements.
• Providing effective customer support when you contact our team.
• Sending important notifications related to your account, transactions, and security updates.
• Improving the platform, fixing technical bugs, and developing new features based on overall usage patterns.
• Sending relevant promotional offers and bonuses, provided you have agreed to receive marketing communications.

We will not use your data for any purpose beyond those listed above without first obtaining your renewed consent.

4. Sharing Information with Third Parties

21cuci does not sell, rent, or trade your personal data to any third party. However, there are certain situations where we may need to share limited information with other parties:

All third parties working with 21cuci are required to comply with strict data security standards and are not permitted to use your data for any purpose beyond what is specified in their agreement with us.

5. Data Security

We implement multiple layers of security controls to ensure your personal data is always protected. The security measures we apply include:

• 256-bit SSL Encryption — All communication between your device and our servers is protected with the latest encryption protocols, the same standards used by major financial institutions.
• Two-Factor Authentication (2FA) — You can enable an additional security layer on your account that requires verification through your mobile device each time you log in.
• Suspicious Activity Monitoring — Our system continuously monitors every login and account activity to detect unusual patterns that may indicate unauthorized access attempts.
• Internal Access Controls — Only authorized personnel with a clear work requirement may access user data. All access is logged and audited on a regular basis.
• Regular Security Testing — Our platform undergoes regular penetration testing and security reviews by independent security experts.
• Automatic Data Backup — Your data is automatically backed up to a separate secure location to prevent data loss due to technical disruptions.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. You also play an important role in keeping your account secure by not sharing your password and using a strong one.

6. Cookies & Tracking Technologies

21cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as maintaining your login session and ensuring basic security. Cannot be disabled.
• Performance Cookies — Collects information about how you use our platform to help us improve the user experience. All data is collected in aggregate form without personally identifying you.
• Functional Cookies — Allows the platform to remember your preferences such as language settings and display preferences so you do not need to reconfigure them each time.
• Security Cookies — Used to detect and prevent fraudulent activity, automated bots, and suspicious access attempts.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect platform functionality and your experience while using 21cuci.

7. Your Rights as a User

As a 21cuci user, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days. Please note that some requests may be subject to legal requirements that prevent us from fulfilling them in full.

8. Data Retention Period

21cuci retains your personal data only for as long as necessary for the purposes stated in this policy or to comply with legal obligations.

• Active Account Data — Retained for as long as your account remains active and for a period of 5 years after account closure for legal compliance purposes.
• Financial Transaction Records — Retained for a minimum of 7 years in accordance with legal requirements related to financial reporting and anti-money laundering.
• KYC Documents — Retained for the period required by the relevant regulatory body, typically 5 to 7 years.
• Activity & Security Logs — Retained for 12 months for the purpose of security incident investigation and fraud detection.
• Cookie Data — Retention periods vary by cookie type, ranging from the current session only up to a maximum of 2 years for functional cookies.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it using methods that ensure it cannot be recovered.

9. Children's Privacy

The 21cuci platform is intended for adult users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that information and close the account in question. If you are aware that any minor has registered on our platform, please contact our support team immediately.

10. Changes to the Privacy Policy

21cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this policy.
• Displaying a clear notice on our platform's home page for an appropriate period.
• Sending email notifications to your registered address for changes that materially affect how we use your data.

Your continued use of the 21cuci platform after changes take effect will be considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Live Chat — Available 24 hours a day, 7 days a week, directly within the 21cuci platform. The fastest way to get an immediate response.
• Privacy Email: [email protected]
• Official Telegram — For round-the-clock urgent inquiries via the official 21cuci Telegram channel.