Terms and Conditions 21cuci — Official Betting Platform Guidelines

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you as the user and 21cuci as the platform operator. By accessing, registering, or using any part of the 21cuci platform — including the website, mobile app, and all related services — you expressly confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you disagree with any part of this document, you are advised not to proceed with registration or use of the 21cuci platform. Continued use of the platform following any amendments to these Terms and Conditions will be deemed as acceptance of the latest updated version.

21cuci reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any changes.

2. Eligibility & Registration

To use the 21cuci platform, you must meet the following eligibility requirements:

• Be at least 18 years of age at the time of account registration.
• Be legally capable of entering into a binding agreement under the laws applicable in your country of residence.
• Not be on any self-exclusion list or gambling prohibition list maintained by any relevant regulatory authority.
• Providing accurate, complete, and up-to-date personal information during the registration process.

21cuci reserves the right to request identity verification (KYC) at any time. Required documents may include a national ID, passport, utility bill, or other supporting documents that confirm your identity and address. Failure to provide the requested documents within the specified timeframe may result in suspension or termination of your account.

Account registration is free and open to all users who meet the eligibility requirements above. 21cuci does not charge any registration fee.

3. User Account

Each user is only permitted to hold one (1) active account on the 21cuci platform. Owning multiple accounts — whether under the same or different identities — is strictly prohibited and may result in all associated accounts being suspended without prior warning, with all balances across those accounts subject to forfeiture.

You are fully responsible for:

• Keeping your account username and password confidential.
• Ensuring no third party accesses your account without your authorisation.
• Notifying 21cuci immediately if you suspect any unauthorised access to your account.
• Updating your personal information whenever any changes occur.

21cuci will not be liable for any losses arising from third-party access to your account due to your own negligence in safeguarding your login credentials.

4. Deposits & Withdrawals

21cuci supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed in Malaysian Ringgit (MYR) and secured with 256-bit SSL encryption.

Deposit:

• Minimum and maximum deposit amounts are subject to the limits set for each payment method and may change from time to time.
• Deposits are typically credited to your account within minutes after successful payment confirmation.
• 21cuci is not responsible for any delays caused by third parties such as banks or payment processors.

Withdrawal:

• Withdrawals may only be made to a bank account or digital wallet registered in your own name. Withdrawals to third-party accounts are not permitted.
• Identity verification (KYC) may be required before your first withdrawal is processed.
• 21cuci processes withdrawals within 3 to 10 minutes for most cases once all checks have been completed.
• Daily and weekly withdrawal limits are set according to your account level and can be reviewed in your account settings.
• Withdrawals involving large amounts may require additional review for security and legal compliance purposes.

5. Bonuses & Promotions

21cuci offers a variety of bonuses and promotions to members from time to time. All bonus offers are subject to the specific terms and conditions stated in each respective promotion. The following general rules apply to all bonuses unless stated otherwise:

• All bonuses are subject to the specified rollover requirements before any withdrawal is permitted.
• The welcome bonus may only be claimed once per new user. Attempting to claim the same bonus through multiple accounts is considered fraud.
• 21cuci reserves the right to withdraw, cancel, or modify the terms of any bonus or promotion at any time without prior notice.
• Bonuses credited to one account may not be transferred to another account under any circumstances.
• Bets placed using bonus funds may be subject to separate minimum and maximum wagering limits.
• If there is evidence of promotional abuse or exploitation of bonus terms, 21cuci reserves the right to void all associated wins.

Please read the full terms of each promotion before claiming any bonus. If you are unsure about any condition, contact our support team before accepting the offer.

6. Betting Rules

All bets placed on the 21cuci platform are subject to specific betting rules set for each type of sport and game. In general, the following applies:

• Bets that have been placed and confirmed cannot be cancelled or changed except in specific cases such as match cancellations or verifiable technical errors.
• Odds displayed are accurate at the time a bet is placed. 21cuci is not responsible for any odds changes after your bet has been confirmed.
• In the event of an error in odds display, 21cuci reserves the right to void the affected bet and return the funds to the user.
• Bets placed on games or matches that have already ended or are in progress may not be accepted depending on the market type.
• Minimum and maximum betting limits vary by market and are displayed during the bet placement process.
• 21cuci reserves the right to refuse or limit any bet without providing a reason if fraud or manipulation is suspected.

For rules specific to individual sports, Live Casino, or Slot Games, please refer to the help section within the platform or contact our customer support.

7. User Responsibilities

As a user of the 21cuci platform, you agree not to engage in any of the following activities:

• Using automated software, bots, scripts, or any other technical method to exploit the platform or gain an unfair advantage.
• Colluding with other players to manipulate game or betting outcomes.
• Using illegally obtained funds for deposits or engaging in money laundering activities.
• Spreading false or misleading information about 21cuci to others.
• Accessing another user's account or attempting to obtain their login credentials by any means.
• Using the platform for any purpose other than permitted betting and gaming activities.

You also agree to gamble responsibly and make use of the self-control tools provided by 21cuci, such as daily deposit limits, betting limits, and account break options, should you feel the need to do so.

8. Intellectual Property Rights

All content on the 21cuci platform — including but not limited to interface design, logos, graphics, text, software code, brand names, and all marketing materials — is the exclusive property of 21cuci or its licensors.

• You are not permitted to copy, distribute, modify, or republish any content from this platform without prior written consent from 21cuci.
• The 21cuci name and logo may not be used in any context that could mislead users or damage the brand's reputation.
• Any violation of these intellectual property rights may result in legal action.

9. Limitation of Liability

The 21cuci platform is provided on an "as-is" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that it will always be free from technical errors or service disruptions.

• 21cuci is not liable for any financial losses arising from technical disruptions beyond our control.
• 21cuci is not responsible for any betting decisions you make based on information obtained from sources outside this platform.
• In any event, 21cuci's maximum liability to you shall not exceed the total net deposits you made in the 30 days prior to the claim in question.
• 21cuci is not liable for any indirect, consequential, or punitive losses even if we have been informed of the possibility of such losses.

10. Account Termination & Suspension

21cuci reserves the right to suspend or terminate a user account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Owning multiple accounts or misusing bonuses.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Upon request by the relevant authorities or regulatory bodies.

You may also close your account at any time by contacting the 21cuci customer support team. Any valid account balance will be processed for withdrawal once all checks are completed, provided there are no outstanding issues.

In cases of account suspension due to a terms violation, 21cuci reserves the right to hold the account balance until the investigation is complete. If fraud is proven, the balance may be fully forfeited.

11. Applicable Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which 21cuci operates. Any dispute arising from or in connection with these Terms and Conditions must first be resolved through 21cuci's internal dispute resolution procedure before any legal action is taken.

• You agree to contact the 21cuci support team first and give us the opportunity to resolve any issue within 30 working days.
• If a resolution cannot be reached, both parties may refer the dispute to a mutually agreed independent arbitration.
• Any provision of these Terms and Conditions found to be invalid or unenforceable will not affect the validity of the remaining provisions, which shall remain in full force and effect.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 21cuci platform, please reach out to our team through the following channels:

• In-platform live chat — available 24 hours a day, 7 days a week.
• Support email: [email protected]
• Official 21cuci Telegram — for instant responses around the clock.

Our Malay-speaking support team is ready to assist you as quickly as possible. We value every piece of feedback and are committed to resolving every issue fairly and transparently.